The Information Technology Department staff is requesting approval to renew the annual maintenance agreement for Cisco SmartNet maintenance through SHI. Cisco is the supplier of all City network equipment that includes switches, routers and the City’s phone system.

This maintenance renewal entitles the City to receive support in the event of a hardware failure on any covered component. Coverage type is determined by the criticality of the asset and service ranges from 24/7 same day four business hours to next business day. Same day four hour support is reserved for critical components such as the core switches at both the City Hall and Public Safety data centers as well as critical components of the City’s phone system. This maintenance renewal will be purchased through SHI, under the cooperative contract for the Texas Department of Information Resources (DIR), contract # DIR-TSO-2542 CISCO.

The Information Technology Department recommends City Council approve the renewal of the Cisco SmartNet Maintenance contract at a cost of $112,367.46. The City can utilize DIR’s contracts through our approved inter-local agreement in accordance with Chapter 791 of the Texas Government Code.  Funds for the renewal of this Enterprise Agreement are budgeted in the Information Technology Department's FY18 Operations and Maintenance budget, account number 010-1125-511-41.02.