The Office of Strategic Initiatives (OSI) is responsible for organizational accountability initiatives which focus on continuous improvements and identifying process enhancements and efficiencies. One such initiative is conducting organizational assessments of departments approved by City management for review. The assessments align with the City’s core value of always striving to get better as an organization, holding ourselves to the highest standard and ultimately providing the best municipal service to our residents. Organizational assessments are conducted on an annual basis with a different department selected each year. The next department selected for the assessment is the Sugar Land Police Department (SLPD). The assessments are conducted by OSI staff or may be contracted, depending on the resource or technical requirements necessary.
Due to the public safety technical subject matter expertise involved with the Police Department, staff is recommending to contract with the Center for Public Safety Management, LLC (CPSM). CPSM recently conducted an in-depth analysis of overtime usage within the Fire-EMS Department and an overall comprehensive Fire-EMS Department assessment with a list of recommendations presented to the City Council. CPSM is the exclusive provider of public safety technical assistance to the International City/County Management Association (ICMA) and has completed several public safety assessments including comprehensive police department assessments for Cedar Park, New Braunfels and Victoria, Texas.
CPSM's proposal includes an analysis of major outcomes, such as performing a gap analysis; comparing the "as-is" state of the department to best practices of industry standards; conducting a data-driven analysis to identify actual workload; examining the department's organizational structure and culture; identifying and recommending appropriate staffing and deployment levels for every discrete operational and support function in the department; recommending a management framework to ensure accountability, increased efficiency and improved performance.
The Office of Strategic Initiatives recommends approval of a contract with the Center for Public Safety Management, LLC (CPSM) in the amount of $68,979.00 (includes estimated travel expenses) to conduct a comprehensive assessment of the Sugar Land Police Department.